FAQ

GENERAL
How do we contact you?

You can contact us via our Contact Page or email us info@assetjunkie.com.

What is your Refund Policy?

We do not issue refunds for digital products once the order is confirmed and the product is sent.

Read more about our Refund Policy here.

What are Freebies?

We send ‘Freebie Codes’ within our weekly newsletters. Freebies are not to be re-distributed without proper permissions or without proper licenses. Freebies only come with a regular license.

Can my work be sold on your site?

We will start accepting submissions in March 2017. Stay Tuned for more details.

What payment methods are accepted?

Payment methods include, but are not limited to Visa and MasterCard Credit cards via Paypal, and PayPal.

What happens if I never received the email with the product download?

Please be sure to check your spam folder. If you can’t find it in your spam folder please submit a ticket via our support page and we’ll be in touch ASAP.

What if I'm having issues with the file?

If you’re having issues with the file, please submit a ticket via our support page and we’ll be in touch ASAP.

Can I hire you for some freelance work?

Yes you can. Contact us via our contact page and we’ll be in touch within ASAP!

LICENSES & COPYRIGHT
Can I re-distribute your resources?

You cannot redistribute, resell, lease, license, sub-license or offer our resources to any third party. This includes uploading our resources to another website or media-sharing tool, and offering our resources as a separate attachment from any of your work.

Always refer to our licenses page for more details.

Can I link your resource on my website?

Yes you might do so. You cannot however redistribute our resources by providing a direct link to the download.

If you would like to share one of our resource you can do so making a link to the specific resource page on AssetJunkie.com.

Can I get more details on your License options?

Yes, please check out our Licenses page for more information.

Which license do I need for an end product that is only accessible to paying users?

If the end users need to pay to see the end product, you need an Extended License.

I am planning to use the item in a product that I will sell. Which license do I need?

If the item is part of a product for sale, you need the Extended License.

Example: A t-shirt or game for sale

Which license do I need for an end product that is freely accessible or freely distributed to users?

As long as the end users can freely access the end product, the Regular License is fine.

Example: A brochure that you freely give out

I am a commercial entity or run a business. Do I always need an Extended License?

You need an Extended License if the end product is sold to end users. If the end product is free, even if you are a commercial enterprise, you only need a Regular License.

Which license do I need to use an item in a commercial?

You only need a Regular License where the end product is an advertisement, as the audience does not have to pay to view it. It doesn’t matter if the advertisement is for things that are being sold.

Which license do I need to use an item in a film or broadcast TV (excluding ads)?

If the end product is a broadcast TV show or a movie, you need the Extended License.

I'm a freelancer/agency. Can I use the item for an end product I'm doing for a client?

Yes. You’re essentially buying the file on your client’s behalf. Whether a regular or Extended License is needed will depend on your client’s use of the end product. With both the regular and Extended License you are allowed to charge your client for creating the End Product.

What is Personal Use?

Personal Use is defined as using purchased Items in a manner that has no potential monetary gain. Personal Use projects cannot be related to any business, non-profit, or other organization of any kind. All purchased Items may be used in an unlimited number of Personal Use Projects.

Examples: Using a template to create a birthday card for a friend, or using a product mockup to show off your business card designs on your portfolio site

What is a single application?

A single application means one unique end product (which can be copied and made available to end users of that product).

USER INFORMATION
How do I create an Account?

You can sign up here. Upon signing up you’ll be added to our mailing list, and be able to access your previous orders, info, etc.

You can also change your email, billing & shipping info here.

What do you do with my personal information?

We use it to keep you up to date with what we do here. You can unsubscribe to any newsletter we might send you whenever you want. You can learn more about our privacy statement here.

Is your website secure?

Yes, we work hard to make sure our customers info is safe and secure. We use SSL to ensure the security of private information.